We think customer service can make or break an opinon of a shop or service. And Saskatoon is still small enough that word travels fast. What do we mean by "good service"? Here are our top service peeves:
- "Can I help you?", I reply, "I'm just browsing for now", then I never see you again when I do want help.
- Conducting store business instead of providing customer service - interviewing new employees, holding scheduling discussions, disciplining employees, etc. Really, that's for the back room, schedule someone to provide customer service while you do these activities.
- Worst peeve - when you can't set aside your personal discussion of your weekend/boyfriend/BFF long enough to provide customer service.
Top service posies:
- Engage me in conversation when I come in, even briefly - this lets me know you're attentive. And take it from an industry insider, it cuts down on shoplifiting if you acknowledge and interact with people who enter your establishment.
- Assign someone to focus on customer service if other employees are required to unpack stock or build displays.
- Halt personal conversations or workplace-centered business when customers arrive on the scene.
- Don't hover, but be available.
- Be friendly, knowledgeable and interested in the products you're selling, if you're not, then you're in the wrong line of work!
What are your peeves and posies?
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